NDIS Support Coordination that feels human, honest, and tailored to your life — not a system.

About Yana Support Coordination

YANA stands for You Are Not Alone — and that’s the heart of everything we do.

We founded YANA Support Coordination to walk alongside NDIS participants and their families through every step of their journey. Based in Victoria, we offer compassionate, clear, and reliable support to help you navigate the NDIS system with confidence.

We know firsthand how overwhelming it can feel — dealing with plans, providers, and processes that don’t always feel built for you. That’s why at YANA, we go beyond checklists. We listen deeply, respond quickly, and tailor every step of our support to fit your unique goals, culture, and lived experience.

Whether you're plan-managed or self-managed, we’re here to simplify the process, connect you with the right providers, and stand by you when it matters most.

Because support coordination should feel like real support — not just another service.

50+

7+

Collective years of experience

NDIS Participants Supported

Why Choose YANA?

Navigating the NDIS system can feel overwhelming, isolating, and often impersonal. At YANA, we do things differently. We walk alongside you — with real support, clear communication, and a genuine commitment to your goals.

We Listen First, Always

You’ll never feel rushed or unheard. We take time to understand your story, your goals, and your voice.

Tailored, Not Templated

Every plan we coordinate is unique — shaped around your needs, preferences, and pace. No cut-and-paste care here.

We’re responsive, flexible, and here when things change. You won’t be left waiting, wondering, or alone.

Real Support That Stays With You

Support Coordination Services

Supporting NDIS participants in Australia with personalised coordination that turns plans into real possibilities. No matter whether you are Plan Managed or Self Managed.

Plan Management Support

We provide experienced, hands-on support to help you manage your NDIS plan effectively — so you can focus on achieving your goals while we ensure you receive the best services available.

Self-Managed Support

We offer tailored support to help you confidently explore and navigate self-management options, empowering you to take full control of your NDIS journey. With the right guidance, resources, and a partner who truly listens, managing your own plan becomes not just possible — but powerful.

Client Feedback

Hear From the People We Walk Beside
Real stories from NDIS participants and families we’ve supported.

Yana Support Coordination has been a lifesaver for my family. Their support is invaluable and truly makes a difference in our lives every day.

Usman K.

Narre Warren, VIC

The team at Yana Support Coordination is incredibly compassionate and knowledgeable. They helped me navigate the NDIS process with ease and provided ongoing support throughout my journey.

Pakenham, VIC

★★★★★

★★★★★

Noreen Q.

Get in touch

Have questions? Need support? We’re here for you.

Reach out anytime — because no one should navigate the NDIS alone.

Frequently asked questions (FAQs)

What is Support Coordination?

Support Coordination is an NDIS-funded service that helps you understand your plan, connect with the right providers, and build the skills to manage your supports with confidence.
At YANA, we walk beside you through the process — not just filling out forms, but making sure your support actually works for you.

How is YANA different from other support coordination providers?

We don’t take a one-size-fits-all approach.
At YANA:

• We listen deeply before taking action

• We stay in contact and don’t “ghost” you after the plan meeting

• We bring lived experience, cultural sensitivity, and real-world understanding

• You’ll always deal with us — not a call centre

Because for us, you are not alone is more than just a name — it’s a promise.

Who can access Support Coordination?

If your NDIS plan includes Support Coordination funding, you’re eligible. This is usually listed under “Capacity Building – Support Coordination.”
If you’re not sure whether it’s included, we’re happy to check it with you.

How much does it cost?

All support coordination is funded through your NDIS plan. There’s no out-of-pocket cost to you if you have the right funding included.

What’s the difference between Plan-Managed and Self Managed participants?

Plan-Managed: Your funds are managed by a plan manager who pays invoices on your behalf.

Self-Managed: You manage your own funds, choose your own providers, and pay invoices directly.

At YANA, we support both — and tailor our guidance based on how you manage your plan.

Can I change support coordinators?

Yes. You have the right to choose who supports you.
If you're not feeling supported by your current coordinator, we can help you transition smoothly — without drama or disruption.

Our Location

Located in Victoria, we provide support for NDIS participants nationwide, ensuring you are never alone on your journey.

Victoria

Located in Victoria, Serving Australia.

Hours

Available 7 Days, 24 Hours.